About This Edition

From the Publisher

New Features

• The 13th edition includes updated and new information on topics including emotional intelligence, reappraisal, and characteristics of stereotyping. New engaging subject matter includes references to popular television programs ("Ugly Betty," "Grey's Anatomy," "MADE"), films ("The Pursuit of Happyness," "Yes Man," "Lars and the Real Girl"), and musicians (Beyoncé, Dashboard Confessional, Chris Cagle).


• New "On the Job" features in every chapter show how professionals in such fields as health and criminal justice use interpersonal communication concepts in practice. Topics include changing perception while changing occupations, and emotion labor in the workplace.


• "Making the Grade" prompts at the beginning and end of each chapter help users focus their studies and gauge progress. Tools include outlines; learning objectives; key terms; search terms; lists of online resources; and film and television references.


• Updated information on computer-mediated communication examines the impact that mediated technologies such as e-mail, the internet, cellular phones, and social media have on communication in relationships and in relational development and maintenance.

Additional Features

• An attention-grabbing assortment of quotations, music lyrics, cartoons, art, poetry, newspaper and magazine readings, fiction, and nonfiction chapter openers reinforces the material in a fun way, while also providing quick starting points for classroom discussions.


• In-text, hands-on activities help instructors illustrate how important course concepts relate to every user's life and experiences. Activities such as the Invitation to Insight and Skill Builder exercises are assignable as homework.

Explore this title's supplements:

Student Activities Manual for "Looking Out, Looking In" (13th Edition)

Looking Out, Looking In (13th Edition, color, hardcover)